Refund Policy

At Plugtheme, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that issues may arise, and we offer refunds under the following conditions:

Refund Eligibility

You are eligible for a refund if any of the following conditions apply:

1. Product Errors:

   – If the theme or plugin you purchased contains **errors or bugs** that prevent it from functioning as advertised, and we are unable to resolve the issue, you are entitled to a full refund.

Conditions for Refund

– Refund requests must be made within 14 days of purchase.

– You must provide detailed information about the issue, including error messages or screenshots, if applicable.

– We will first attempt to resolve the issue through support and troubleshooting. If the issue cannot be resolved, a refund will be processed.

Non-Refundable Situations

– Change of Mind: Refunds will not be issued for products simply because you no longer wish to use them or have changed your mind after purchase.

– Compatibility Issues: It is the customer’s responsibility to ensure that the theme or plugin is compatible with their WordPress version or hosting environment before purchase.

– Product Misuse: Refunds will not be issued if the product has been modified or used incorrectly beyond its intended purpose.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at contact@plugtheme.com with your order number and details of the issue.
2. Provide any relevant documentation such as screenshots, error messages, or descriptions of the problem.
3. Our team will review your request and respond within 1-2 business days

Refund Processing

Once your refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

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This Refund Policy clearly defines the conditions for refunds, ensuring transparency and a smooth process for your customers.